Refund Policy

01 30-Day Money-Back Guarantee

Try Cénematic for 30 days. If it isn't right for you, for any reason, email support@cenematic.com within 30 days of purchase and we'll refund you in full. You keep the videos you made.

02 Fair Use

Every AI generation costs us real money. Once you've used more than 1,000 AI credits, or the equivalent in Frame AI generations, your purchase is no longer eligible for a refund.

03 How to Request a Refund

Email us at:

Include the email address you bought with. Refunds go back to your original payment method.

04 Chargebacks

Please contact us first. We'll answer within 2 business days and can usually sort it out faster than your bank.