Refund Policy

01 Eligible Refunds

We may issue a refund if:

• You made a duplicate purchase of Cénematic.
• You accidentally purchased the wrong product.
• Cénematic is proven to have a technical issue that prevents it from functioning on your system, and our support team is unable to resolve the problem within a reasonable timeframe.

02 Refund Request Window

• Refund requests based on technical issues must be submitted within 30 days of purchase.
• Requests made after this period will not be eligible.

03 Non-Refundable Situations

Refunds will not be granted for:

• Change of mind after purchase.
• Failure to learn or use the Software properly.
• Purchases where a significant portion of the included AI credits has already been used to generate content. Because each AI generation carries a real, non-recoverable processing cost, accounts with substantial AI credit usage are not eligible for a refund.
• Requests submitted after the 30-day window.
• Situations outside the limited conditions listed above.

04 How to Request a Refund

To request a refund, you must contact us at:

Please include your order details and reason for the request. Refunds will be processed through the original payment method if approved.

05 Final Decision

All refund decisions are made at the sole discretion of Cénematic. Cénematic reserves the right to approve or deny refund requests in line with this Policy.

06 Chargebacks

If you have any concern about a charge, please contact our support team so we can resolve it. You must contact us before initiating a payment dispute or chargeback with your bank or card provider. Chargebacks filed without first contacting us may result in the suspension of your account and its associated license.